20-08-2022 09:15 - edited 20-08-2022 09:16
I am in the process of porting my phone number away from VM to a virtual phone number company and they tell me that because the phone is part of a broadband, tv, phone package that the broadband service will be cancelled as well.
Thats not an issue as I'm getting a new broadband service installed in the next week or so, but is the virtual phone number company correct or will I have to contact VM after the number port completes to cancel the broadband and tv part of the package ?
on 02-09-2022 16:55
Hi Mega,
Thanks for all your help.Could you please make one final check for me - make sure that the agent has not initiated any change in my package. With all the line noise and her accent I just want to be sure that I am not going to be entering a new contract.
on 02-09-2022 17:36
Hi Ncsncs,
Thanks for your reply and your welcome for the help 🙂
I cannot see any changes on your services on my side so she hasn't made any changes.
I wish you all the best for the future with whoever you've decided to go with after leaving us, if you need anything else you know we're here.
Thanks,
Megan_L