Thanks for your post and for reaching out to the Community Forums, Sorry to hear this has occurred. Just to confirm, are you saying the service is disconnected with originating provider that has the number? We will need this line active to be able to get the number port done for you.
The number was with virgin media. We asked your teams to set up a telephone line at our new address and port the number but this hasn’t been done yet and the line says the number is not available when we dial the number?
your engineer checked and the number is available? They said it would be ported in 10 days 8 weeks ago?
Thanks for your post and I'm sorry to see there's been an issue with the porting of the landline from a Virgin Media Business account to a new residential account
I'd like to take a closer look into this to see if we can have this completed for you. I'll need to take some sensitive information from you, so we'll take this to a private arena, via the purple envelope in the top right hand corner for a PM from me