Good Afternoon D-N-Caxton,
Thanks for your post and I'm sorry to see there's been an issue with the porting of the landline from a Virgin Media Business account to a new residential account
I'd like to take a closer look into this to see if we can have this completed for you. I'll need to take some sensitive information from you, so we'll take this to a private arena, via the purple envelope in the top right hand corner for a PM from me
Kindest regards,
David_Bn