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D-N-Caxton
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Porting old landline number

We have contacted virgin so many times now to try and port our old virgin number on my husbands old account (his business number) to our new house in my name.

we finally have the landline installed but the engineer said there was no request on the account for the old number port?

how do I try to arrange this again? We have submitted complaints etc but nobody has managed to help us yet? 

My husbands business line is disconnected now potentially losing customers!!

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Corey_C
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Re: Porting old landline number

Hi D-N-Caxton,

 

Thanks for your post and for reaching out to the Community Forums, Sorry to hear this has occurred. Just to confirm, are you saying the service is disconnected with originating provider that has the number? We will need this line active to be able to get the number port done for you.

 

Thakns,

Corey C

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D-N-Caxton
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Re: Porting old landline number

The number was with virgin media. We asked your teams to set up a telephone line at our new address and port the number but this hasn’t been done yet and the line says the number is not available when we dial the number?

your engineer checked and the number is available? They said it would be ported in 10 days 8 weeks ago?

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David_Bn
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Re: Porting old landline number

Good Afternoon D-N-Caxton,

 

Thanks for your post and I'm sorry to see there's been an issue with the porting of the landline from a Virgin Media Business account to a new residential account

 

I'd like to take a closer look into this to see if we can have this completed for you. I'll need to take some sensitive information from you, so we'll take this to a private arena, via the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

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