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Umor12345
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Porting old landline number

When I joined Virgin (1/12/20) I requested to have my old landline number. Virgin told me to contact my previous provider which was EE to keep the number active. EE told me that they can not do anything. I was then told to contact BT and I have been given the same response. 

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Emily_G
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Re: Porting old landline number

Thanks for the post Umor12345 and welcome to our community.

 

Sorry to hear of the confusion, if you leave the line active which you've got the number on you can then request the port with us and it will take 14 days to be moved over to your account with us. 

 

Thanks, Emily.

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