Porting old Virgin phone number to new Hub 3 install?

[Modshack_Merlin]

I've installed my new Hub 3 tonight after my phone was disconnected as part of the fibre upgrade. Everything is now working, although the phone number allocated to the new line is wrong and I's like it to be ported back to the old phone number I had that was disconnected around 28th November. How do I go about this please, as the menus in the phone line menu system aren't that helpful when I call it and Virgin's  Whatsapp can't help me, apparently.

[Alex_RM · Accepted solution]

Hi Modshack_Merlin,

Thanks for posting and welcome to our community 🙂

So I can get a few more details from you I've popped you over a private message.

Alex_Rm

[Modshack_Merlin]

Hi Alex,

Thanks! PM replied to with the requested details.

[Alex_RM]

No worries at all, great to hear you've got it sorted 🙂

Alex_Rm