a month ago
Had my install on 27th. Was delayed by a couple of weeks. My BT number still hasn't moved across.
There's a £25 credit on my bill atm for a delay but I'm not sure if this is for the number porting or the original delay.
My BT number is still live and working and obviously I'd like to stop paying for it ASAP.
Just wondering if the port is still going ahead or if I need to do something.
Go to Answer
Normally a line port will take 10 days once you line is active with Virginmedia so should be done by the 6th November this in line with the Ofcom rules.
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Cheers for that. Very good to know.
Thanks for your post 🙂
I have checked remotely and can see the port was complete can you confirm the line is working?
Hi at the moment both lines still work. My old number is still live on the BT socket.
The Virgin line works too but on a new number.
Okay I can take a look into what's happening for you, I will pop you over a private message and we can go from there keep an eye out for the purple envelope