I feel your pain mate - have a similar issue - 3.5 hours over 2 days and eventually gave up.
Service, sorry non-service regarding the porting issue has been deplorable since I moved over.
They keep handing out "badges" on here, but little by the way of support - very poor service, even had the temerity to send me a survey
"Thanks for using one of our self-help services. At Virgin Media, we want to give you great customer service so we'd really like to find out how things went for you whether this was using our website, our automated telephone system or the Virgin Media Community page so we can make improvements wherever we can." - damn cheek I never even got through
Anyway good luck - I'm not holding out much hope of having my porting issue resolved to my satisfaction - particularly when I can't even contact them about it 😡😡
Thanks for posting and welcome to the community. Sorry to hear you're having issues with your number port. I can see from checking that since posting you have spoke to the team and all is in the process of being resolved.
Please keep me posted if you need anything further.
I am really sorry you're having issues porting your number from your former provider. I would like to look in to this further for you. To do this I am going to send you a private message. Please look out for the purple envelope on the top right of your screen.