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Fc101
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Porting number from Sky

Hi, I got Virgin Bb, Phone and Tv installed 1/10/20  with my number ported from Sky, If I use my phone connected to my virgin hub 3.0 it uses the ported number but my sky phone line and broadband are still active so if people phone me it’s directed to the sky line. I contacted Sky and they say they are waiting for virgin to take over the line. Any ideas who to contact now?

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Gareth_L
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Re: Porting number from Sky

Hello Fc101

Welcome to our forums 

I hope everything else is okay for you and we just need to look at this number port 

When we request a number to be carried over it can take 10 days from installation 

When did you contact Sky about this?

Im happy to look at this for you.

Gareth_L

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Fc101
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Re: Porting number from Sky

Hi, thanks for your reply, I contacted Sky on Friday night, but they don’t seem to have any answers. I understand normally my new provider would take over the phone line but is it different with virgin, due to me using the fibre connection for my new phone line

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Alex_RM
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Re: Porting number from Sky

Morning Fc101,

 

Happy to confirm for you whether the number port is in process 🙂

 

I've popped you over a private message so I can get a few more details from (purple envelope, top right hand corner)

 

Alex_Rm

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