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robbo245
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Porting number from BT to Virgin

Requested on 11/11/20 to port my BT phone number to Virgin. Still waiting, this exceeds Ofcom rules of 10 days. Can someone in Virgin contact me ASAP please to resolve this. Gave up waiting to contact real person after 45 minutes today. And the lack of action has cost me another months bill from BT.

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Natalie_L
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Re: Porting number from BT to Virgin

Hi robbo245, 

 

Welcome to the Community and thank you for posting, 

 

I am very sorry to hear your port has not gone ahead. Can you please confirm if the number is still active with BT?

 

Thanks 

Nat
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robbo245
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Re: Porting number from BT to Virgin

Hi Nat, my BT number is still live yes

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Natalie_L
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Re: Porting number from BT to Virgin

Thank you robbo245. 

 

As I am going to need to ask some account specific questions I will pop you over a private message now.

 

This message will be available via the purple envelope on the top right of this page.

 

Speak soon, 

 

 

 


 

Nat
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