Been with virgin for 10 days told my number would be ported and given temporary number. received text from virgin twice few days apart asking me to contact and verify details. I did that twice. I rang virgin 7 days ago and was told that the old provider had not answered there request (sky) . I did a chat on line today 45 mins told would look into this and she put me back to welcome to your virtual bot!! so still no further forward. I was with sky over 20 years and only went to virgin because it was already in the house so bit disappointed so far
I don’t understand what you mean. when I ordered virgin for my new house move it was prior to me giving notice to sky. Virgin said I could port my old telephone number.
virgin sent me 2text one on 16th jan one on 27th asking me to call when i called on 16th they verified my telephone number and we’re applying to port my number when I called on 27 th I was told that virgin had made the request but they had no response but would keep trying.
I have spoken to Sky and they told me they have no requests from Virgin to port our number.
The advisor emailed ‘the top team’ about this issue she also spoke to there ‘provision team’ to establish what had happened as it was usual. after her speaking and emailing her manager the confirmation is that Virgin have not made any requests to keep our number
on 16 th January I received a text from virgin asking me to verify my details and telephone number I did that on 16 th
on 27 th on the day of virgin installation the installer gave me a new landline number he knew nothing of the porting of the previous number. On 27th I received a duplicate text same as 16 th text message asking me to confirm details I did that on 27 th virgin told me the they had requested twice virgin have no such request
This is not correct Virgin have not made that request and you activated my account before you ported, Sky have sent this no to the team who said you have NOT made any request and therefore you are at fault. The only way to have my number now is for virgin to make contact with BT I need this resolved