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Nick-Whit
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Porting my BT number to virgin.

Hello

Please can you help me transfer my BT phone number to Virgin Media. I have today received and installed the new broadband router (as well as the 360 box), now I just need you to port my existing (and still connected) BT phone number.

I take it that I cant use the old Virgin media phone box on the wall anymore that the previous owners    had a few years ago? And that I have to go down the connecting phone to router way forward  

Regards

Nick 

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Matthew_ML
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Message 2 of 16
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Re: Porting my BT number to virgin.

Hey Nick-Whit, thank you for reaching out and a warm welcome the community. I hope you are enjoying our services up to yet.

Yes of course, I can look into this for you.

I am going to send you a PM, please can you keep an eye open for a purple envelope. Thanks 

Matt - Forum Team


New around here?

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Nick-Whit
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Message 3 of 16
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Re: Porting my BT number to virgin.

Hi Matt. 
I’ve still not heard anything about getting my BT number ported. 
What should I do?

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John_GS
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Message 4 of 16
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Re: Porting my BT number to virgin.

Hi @Nick-Whit

My apologies, I'll send this now

Best

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Nick-Whit
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Message 5 of 16
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Re: Porting my BT number to virgin.

Hello. I’ve PM’d my details as requested. 

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John_GS
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Message 6 of 16
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Re: Porting my BT number to virgin.

You sure have and I will respond now 🙂

Best,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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John_GS
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Message 7 of 16
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Re: Porting my BT number to virgin.

Thanks for joining me on PM, @Nick-Whit

Just to update the thread, the port was done 🙂

If you do ever need anything, please pop us a post on here and we can assist further.

Have a great weekend 🙂

Best

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Nick-Whit
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Message 8 of 16
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Re: Porting my BT number to virgin.

Thanks for all your help John. 👍

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Jonners999
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Message 9 of 16
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Re: Porting my BT number to virgin.

Wow!! You've been lucky!

I joined on the 24th May and now on the 1st July it still hasn't been done!

They've given up on me despite my home phone being the number that the hospital contacts me on for my ongoing treatment and my Doctors does for regular check-ups, as I have several other medical problems!

They've given up on me and I don't know if I'm ever going to get my telephone number back?

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Nick-Whit
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Message 10 of 16
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Re: Porting my BT number to virgin.

Hi. Sorry to hear that.  My porting is due to take place on the 14th. 🤞
Hope yours gets sorted soon. 🤞🤞🤞

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