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danwmar2
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Porting landline number from NowTV

 Hi there,

I am currently running into a similar problem (moving from a NOW TV line).

My initial request on my order wasn’t completed (when the Engineer came) and was told that the process will take 8 working days from my order (to be completed 14th September).

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 I have now been told that it was only a note on my account (and the request wasn’t processed?), and that the request was sent again, but it will only be completed by 23rd September.

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 The issue being that I’m in a cooling off period with my previous provider and that beyond 15th September I will have to pay an early termination charge to cancel the service or pay to switch to a rolling contract (along with paying for another month of service that I am not using).

Hope anybody can help with this issue?

Kind regards,

Dan

 

 

[MOD EDIT: Split from old thread and subject title changed for clarity]

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Steven_L
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Re: Porting landline number from NowTV

Thanks for coming back to us @danwmar2.

 

I have been able to locate your account and look into this further for you, no port has been raised on our system, so I would like to send over a private message to you, so that we can pass security and look into this further for you.

 

I will drop the private message over in a moment, please look out for this and we can get started.

 

Regards,

Steven_L

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Steven_L
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Re: Porting landline number from NowTV

You're very welcome @danwmar2 and I'm not sure why none of this was done, when you first contacted us and I would like to apologise for that not happening. I will be sure to pass on feedback to the concerned team.

 

 

Regards,

Steven_L

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