I am currently running into a similar problem (moving from a NOW TV line).
My initial request on my order wasn’t completed (when the Engineer came) and was told that the process will take 8 working days from my order (to be completed 14th September).
I have now been told that it was only a note on my account (and the request wasn’t processed?), and that the request was sent again, but it will only be completed by 23rd September.
The issue being that I’m in a cooling off period with my previous provider and that beyond 15th September I will have to pay an early termination charge to cancel the service or pay to switch to a rolling contract (along with paying for another month of service that I am not using).
Hope anybody can help with this issue?
[MOD EDIT: Split from old thread and subject title changed for clarity]
I have been able to locate your account and look into this further for you, no port has been raised on our system, so I would like to send over a private message to you, so that we can pass security and look into this further for you.
I will drop the private message over in a moment, please look out for this and we can get started.
You're very welcome @danwmar2 and I'm not sure why none of this was done, when you first contacted us and I would like to apologise for that not happening. I will be sure to pass on feedback to the concerned team.