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Porting issue

I have ported my existing number from Sky to Vodafone. However this has only partially ported and I cannot receive Sky calls from friends and relatives although I can call other numbers. Openreach have checked our line three times - the last engineed identified that Sky had 'ceased the number back to Range holder (Virgin Media)' He then generated a manual order to Virgin Media to fix the problem but I dont know if Virgin acted on this. My phone is still partially ported and Sky state that they have passed information on to port number from thier end. Can anyone form Virgin help me with this issue? I have a reference number for the request.

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Re: Porting issue

Hello

As the number was with Sky and you have ported to Vodafone, then it would have to be Vodafone who need to do the follow up with Sky. Has the number ever been with Virginmedia ?

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Porting issue

Hi Mike - thanks - yes the number was a Virgin number prior to Sky and now being ported to Vodafone - but engineer has identified that it had been sent onto Virgin Media. Vodafone have organised three engineer checks but state thay cant do anything further at present.

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Re: Porting issue

Hello

I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.

Regards Mike

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Re: Porting issue

Thanks very much for your help Mike- much appreciated 

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Re: Porting issue

Thanks for your post stephenstephen, and a very warm welcome to our Community Forums...even though you've left us haha!

 

I'd be happy to take a look into this for you, check out the purple envelope in the top right hand corner for me and I'll seek to investigate this

 

Kindest regards,

 

David_Bn

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Re: Porting issue

Thanks for offering to help David