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Porting existing BT landline number

I currently have both a BT landline and a Virgin media landline. I have never used the VM line as its always just been part of the M350 bundle. I am thinking about cancelling my BT service and would like to move the number over to the virgin phone line. What is the process for porting this over? I have tried calling CS on 150 and just wait forever. Is there an alternative option

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Re: Porting existing BT landline number

Hi domdavis

 

Thanks for posting and welcome to the community.

 

We can process a port from here as long as the number is active, which you've confirmed it is. If you have any other services with the other supplier or in a contract with them, then you may also need to speak to them as well. Process is 10 working days to go through. 

 

I'll PM you now to get the details

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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