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carololley
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Porting a phone number

Hi-we have a franchise which has now ended and we are required to port our home number as we used it for the franchise. Can you please advise us how we do this urgently as we have been trying to get in touch with you. We would then require a new home phone number. Please can you help us as a matter of urgency with a plan of what we need to do. Thank you. 

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Emily_G
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Re: Porting a phone number

Thanks for the post Carololley and welcome to our community.

 

Can we please confirm if you're porting the number away from us? As you would need to request the port with your new provider. 

 

Thanks, Emily.

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carololley
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Re: Porting a phone number

We are required to por the number to a company called soho 66. Yes I would be porting away from you. Please advise-thanks

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Emily_G
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Re: Porting a phone number

If that's the case you'd need to ask them to put through a port request.

 

Thanks, Emily.

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carololley
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Re: Porting a phone number

Okay-once we follow these instructions, how long will be be before we get a new landline num,ber-will this be immediately as we have a vulnerable child in our home and need a land line number. Thank you

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Emily_G
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Re: Porting a phone number

The team you are porting it out to should be able to give you a more accurate time frame but when we request this it is usually 14 days. 

 

Thanks, Emily.

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