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Porting a landline number from BT

Joining in

In March I switched from BT Local Business to Virgin Media Business for Internet and landlines, but I have not been able to get my second landline ported. Each time there is a failure to port, Virgin Media send me another authorisation form to fill in (GNP Letter of Authority once, Customer Letter of Authority twice), and I get a new date for porting, but nothing happens! The BT line is a cloudphone, so it still works, albeit through the Virgin Media router, but meanwhile I have to go on paying BT for the line. Can you help me?


Forum Team
Forum Team

Hi PatrickF0 👋 welcome to community! Thank you for posting. 

Sorry to hear about these difficulties porting your landline! 

Sadly we are only able to offer support with residential customers via the forum. To speak to Virgin media buisness you will need to get in touch via the contact methods listed at the bottom of this page 👉 Virgin Media Business | Business and Public Sector Services (Call, webchat or request a callback). 

Hope they are able to get this sorted for you ASAP! All the best. 🌞