In March I switched from BT Local Business to Virgin Media Business for Internet and landlines, but I have not been able to get my second landline ported. Each time there is a failure to port, Virgin Media send me another authorisation form to fill in (GNP Letter of Authority once, Customer Letter of Authority twice), and I get a new date for porting, but nothing happens! The BT line is a cloudphone, so it still works, albeit through the Virgin Media router, but meanwhile I have to go on paying BT for the line. Can you help me?
