Plusnet is a 100% BT owned company, and Plusnet staff about 18 months ago had all their contracts changed to BT terms
I was on Plusnet for just over a year when Virgin Media would not negotiate a fairer contract, but soon came back when Plusnet's maintenance of their TV services was left to be out of service for 3 weeks over Christmas.
When I came back to Virgin Media I took a fresh new Virgin issued phone number, and for a few reasons.
1. If I was to move over 2 miles away although still in the same dialling with a number issued by Plusnet, I would only be able to transfer that number in the immediate local BT area. With Virgin Media lines numbers can be transfered on Virgins Network almost anywhere with the same dialling code region.
2. I did not want BT or it's other trading names to know my number, so not to get pestering phones calls about any so called offer they might have.
3 If you want your phone handset away from your modem, especially if you have dumped another company, then go to the disused BT / Openreach box, and disconnect the cable going away from the box. Make sure none of the wires are touching each other. Then get a double ended lead with phone plugs on each end. Then plug one end in your modem in lieu of your phone handset, and plug the other end where your old BT or whoever's modem was plugged in, then your Virgin Media digital phone line will be all around where ever you had sockets installed in your home.
Good luck with your Virgin Media phone line ...... all other firms going through Openreach lines are going digital soon. ...... Your are miles better with Virgin Media O2
