Hi I am trying to port my landline number from Virgin Media to Sipgate.
From my understanding, when the number is ported the contract gets cancelled. The issue is: I have already cancelled my contract (which consists of Broadband, Landline and a SIM) and have made a new contract with Virgin for just Broadband that begins on June 5th. My landline will not be disconnected until this date as well.
Is anyone from the Virgin Media forum team able to answer these questions please because the phone and text message customer support has been less than helpful and is starting to make me reconsider renewing:
1. Will my porting request still go through despite the fact that I have already cancelled the contract instead of Sipgate?
2. If the porting request goes through. Will my original cancellation date and contract renewal still stand? I want everything to go on as normal (i.e. the old contract to be cancelled on June 5th and the new contract to start as normal on June 5th).
3. I understand that my phone line will stop when the number is ported but will my broadband still work? (I assume it will because it is Fibre but I just want a confirmation).
