Virgin Media Community

[andrewberesford]

Hi

I am looking to port my current Virgin Media landline number over to a VOIP service, but obviously wish to keep my broadband connection.

I will then cancel the landline service with Virgin (but keep broadband) on contract renewall, which is a few months away

If I issue a porting request to the VOIP provider will this have any effect on my broadband service?

[BenMcr]

You can't transfer a landline number to another provider while keeping the existing line active.

So transferring your number wouldn't affect your broadband service directly as they're not dependent on one another on Virgin Media, but it would affect your monthly cost and be subject to any Early Disconnection Fees if you're still under a minimum term for your services.

EDF costs are here https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early...

[andrewberesford]

Hi ben,

Thanks for the response.

I dont wish to keep the phone line active once ported; just the broadband.

The link seems to indicate that the EDF is £0 for phone line.

[BenMcr]

I'd suggest speaking to Virgin to confirm any EDF cost for what you want to do as they can tell you exactly the costs for your bundle.

In regards to the transfer out itself, just wanted to make sure you were aware that your phone line would stop on your account once the number transfers out. There is no option to close it at a later date.

[Lisa_CC]

Hi andrewberesford,

If you wish to port your number from Virgin Media to a different Operator, you will need to ask them to submit a port request to us. @BenMcr is correct in that if you currently have a bundle, your billing may change with the landline service removed.

To port, the line must also be active, so you cannot downgrade and then port. Instead, it will happen at the same time. The downgrade will not affect your broadband services as mentioned above.

Regards,

Lisa

[rob2008]

I'd like to porting my landline number to a VPN, it's costing me a couple of hundred pounds a year and most calls are now on mobile so the only real benefit is making sure any contacts who only know the landline number can still find me.

Previous answers indicate it's possible, my question is whether it's the same for  Fibre cable connections and conventional landline. 

Also any feedback from anyone who's made the switch?   

[DJ_Shadow1966]

Hello

I take it you mean VOIP ?

If so that will all depend on VOIP provider, you will need to contact them and they will have to place the request to Virginmedia, once you have a service with that provider.

Regards Mike

[rob2008]

OOPS yes meant VOIP

Thanks

[Megan_L]

Hiya Rob2008, 

thanks for using the forums to get your questions about porting answered 🙂

We can help get things started with your port here on the forums if you want? To do a landline port we would need to communicate with your old provider to make sure the change is processed smoothly.

I will need some information from you first which I'll ask in a PM now. 

Speak soon!

Thanks, 

Megan_L

[rob2008]

The title is  "Re: Porting Landline number out of Virgin" to a VOIP provider