I am having a lot of trouble trying to port a work BT landline number to my home Virgin landline. Multiple calls, hours spent being sent in circles.
The request was logged on19th May and was meant to be completed by 27th May (text sent by Virgin media to confirm). So far it has still not happened and it is not even underway.
I am told that there is missing information and an error but no Virgin media staff can tell me what that is.
No staff member seems to be able to get through to the porting department. Does that still exist?
Any help please would be appreciated. I am now paying for a phone contract in an empty office.