Hi,
I need help!
I had my broadband and phone installed 5th December.
I placed my order two weeks before and requested my number to be ported. I called and confirmed this as well.
It didn't happen on 5th. I was told on 5th that the order hadn't been placed internally for a number port and so they would do it on 14th.
I called yesterday and spoke to a Mahesh, who told me that it would happen today at midnight and and by 8am, I should call 174 or 175 on the landline and it would confirm my requested number.
I checked this morning, it hadn't happened. I called again and spoke to an Ashish. He told me that it would happen today, but can take all day so wait till the evening.
I've checked and still nothing.
I am currently on the phone, have been passed over without notice (after explaining to the first person) and am currently speaking to a lady called Angel, (I think) and she is telling me that my account is still processing and no order for number porting has been made.
I've queried this because 3 people have told me that it will happen today and she is now telling me that there isn't even an order.
I have asked several times to speak to a manager, she's left me on hold for at least 5 minutes each time and first time just avoided the request after coming back and told me to wait till tomorrow and I have asked again and am currently on hold (it's been about 5 minutes - or more - and she's not back yet.
I'm paying VM and TalkTalk at the moment because someone isn't dealing with the number port so it is costing me a lot now.
Can anyone help me please?
