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Port my number away from Virgin but keep Virgin contract with a different number

graemesmith1960
Tuning in

I've recently started using a VoIP service on my second landline and I can use it via an App on my phone which is really convenient.  Unfortunately the Virgin 21CV service cannot be used like this.

Does anyone know if it is possible to port my existing Virgin Landline number away from Virgin to a third part VoIP provider but not take a new Virgin contract?  I have no problem keeping a Virgin line with a substitute number but don't want to have to sign another 18 month contract.

I'm sure a long call to customer services would answer this but if anyone else has done it I'd like to know.

1 ACCEPTED SOLUTION

Accepted Solutions

At the end of the contract, or thirty days to go. Port out the number if you do want to do this. This doesn't cancel the other parts of the deal. Then call the team to renegotiate the deal you want, IE broadband only.

Best wishes.

John_GS
Forum Team


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8 REPLIES 8

Paul_DN
Forum Team
Forum Team

Hi graemesmith1960,

Thank you for reaching out to us in our community and welcome you can port your number out however this would close the phoneline down once taken and would change the contract as you will not have a phone and any discounts would be lost there isn't another wat for this to be done if we were to cchanger the number your original one would go back to the original provider.

Regards

Paul.

Thanks, I suspected as much.  i don't have a problem with loss of discounts (I'm on 1Gig Fibre so it's expensive anyway) as the convenience of a proper VoIP service would make up for it.

The main question now is would that affect my current contract?  In other words, with the current contract ending on 11th Aug this year would that change? 

If you remove the phoneline this would change the package and yes would possible mean a recontract.

Regards

Paul.

Ok, getting there.  As it stands, to be absolutely certain I don't end up with another long contract which Virgin can increase the price on mid-term the only way is this:

When my contract ends, Port my number to a proper VoIP provider which will cancel ALL my Virgin products.  Once that is done I can then re-instate a Broadband Only deal.

I'll be without Broadband for a bit but I can't see any other way round the issue of splitting a phone number from a Phone plus Broadband Contract.

If Virgin provided the same VoIP packages to residential customers as they do to businesses the problem would not exist - just an observation!

At the end of the contract, or thirty days to go. Port out the number if you do want to do this. This doesn't cancel the other parts of the deal. Then call the team to renegotiate the deal you want, IE broadband only.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Thanks, that would work nicely!

Hi John, I am in the same situation as Graemesmith1960 I would like to port my home landline number to VoIP company as I need to work at home, I did ask about using a VoIP phone with Virgin via the Virgin community just recently, I don’t mind getting a different home number replace the one I want to port. I have recently upgraded and signed a new contract so I don’t have the option of contract coming to an end, appreciate your suggestions. Thanks Chris 

Hey Bighac, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community. 

Just to confirm you wish to go on the VOIP services we offer or you going to be using a different provider for this?

Just we only port numbers over if you are going to BT or TalkTalk for example.

If you are just looking to go on a VOIP service we are in process of doing this and when it comes your turn we normally send you a letter one month prior explaining everything on this. Cheers 

Matt - Forum Team


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