Hi, I would like to know the process of porting my current landline number from Sky to Virgin as I’m getting mixed messages.
I signed up to Virgin landline and broadband on the 1st December and at the same time I asked for my current landline number to be ported across. On the 13th December broadband and telephone was installed but number was not ported as the engineer said it was not on his job card. I have got a new Virgin number.
I contacted Virgin and they said they will raise it and should be done in few days but still not happened. I kept getting mixed messages and dates from Virgin of when the number will be ported across.
latest information I was given was Sky had not responded to the port request.
In different forums it’s says you have to put in a cancellation request with Sky before Virgin can be port the number but some say don’t put in a cancellation request.
My Sky broadband and Telephone line is set to be cancelled on the 3rd of Feb.
Any advice will be helpful as i need to keep the existing landline number.
My Virgin account started 1st April 2021 - my Sky account is running to 30th April. How can I tell whether my old landline number will be ported (as requested) over from Sky to Virgin? Its virtually impossible to speak to a real person at Virgin Media and I cannot find the answer on the website. My temporary telephone number is plagued by calls from Debt Collection Agencies !!!!!!!!!!!
Yes I have asked them to cancel the service but the [MOD EDIT: REMOVED] is still working and will do until 30th April. I really need my old number to be ported across - I have had this number for 40+ years. The last thing I want is a recycled number [MOD EDIT: REMOVED] which is on Collection Agencies defaulter/bad debtor lists.
Please please help
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review theForum Guidelines]