Virgin Media Community

[RichWillf]

Hi, I need some help please.

  Gave up after hanging on the phone to the VM customer service number for 40 mins. I would like to port my BT landline number over to my Virgin Media account.  I have joined the Community pages to achieve this if someone can help me.  Thanks

[Chris_W1]

Hi RichWillf, thanks for the message and we will be able to look into this for you. 

I will send you a private message so that this can be looked into further 

Chris

[Chris_W1 · Accepted solution]

Hi RichWillf, we are glad that this is on the way to getting resolved, please let us know how it goes on the port date. Chris. 

[RichWillf]

Hi Chris, Thanks for all the help. I have been vey impressed with the speedy service you have provided. I have also now had confirmation from BT that I will be leaving them on the date you told me. Keeping fingers crossed that there is a smooth changeover on the day. Shall let you know how it goes.  Thanks once again.  Cheers Richard.

[Chris_W1]

No worries, it sounds like they have received and accepted the request so everything should go through on the mentioned date, let us know if anything changes and have a good night. Chris.