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NickSills
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Port BT number

Hi 

I'm an existing Virgin Media customer and would like to port my BT home phone number.

Unfortunately I can't seem to find any relevant option on the Virgin phone support menu options and there's no option in my account login, Who do I contact and how do I do this?

Thanks 

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NickSills
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Re: Port BT number

Can anyone help?  

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NickSills
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Re: Port BT number

Silence here!  

I managed to sort it by using the, difficult to find, on-line chat. That required a 'special' password that I didn't have, but after answering security questions the BT number port is now finally in progress.  This was far to difficult to do and too many hurdles in place. Oh well, at least the broadband speed is fast even if the customer service is unbelievably poor. Good luck to anyone who tries this. 

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Paul_DN
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Re: Port BT number

Hi Nick,

 

Thank you for reaching out to us, I am glad to hear you have now spoken to someone to get your BT number ported in, apologies it took a while to get in touch.

 

Regards

 

Paul.

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