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Poor customer service

Dear Virgin Media. I have run out of ways to contact you. I cannot get through on the phone and your email service is not working. My landline does not work. My broadband connection is intermittent and unreliable. Why are you unavailable to your customers? And what can be done to improve my service?

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Re: Poor customer service

Hi crbyrne, 

Welcome to forums and thank you for your post 🙂
I have done some remote checks and can see you have older equipment, on these models we have restricted content I can get you some new equipment either sent or installed for you?

I will pop you a private message asking for some details, keep an eye out for the purple envelope 🙂

Thanks,

Zoie

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