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sjcgb
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Please turn voicemail off

Hi, I've seen from other posts that I have to contact Virgin to get my home phone voicemail turned off and it can't be done online. I've tried to phone but the call centre is closed. I've also seen here that a Virgin Media person can do the cancellation for me after being asked in this forum, so, please could someone from Virgin turn off my voicemail?

Many thanks

S

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Steven_L
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Message 2 of 16
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Re: Please turn voicemail off

Hey sjcgb,

 

I can indeed arrange for this to be done but we would need to pass account security before we can do this.

 

I will drop over a private message in a moment, please respond to this and we can get the process to remove your voicemail started.

 

Regards

Steven_L

sjcgb
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Message 3 of 16
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Re: Please turn voicemail off

Thanks Steven and just to confirm for the benefit of others, Steven_L dealt with it the same day! Brill!

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paulies
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Message 4 of 16
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Re: Please turn voicemail off

Hi

 

Please can you turn my voicemail off to I did ask on sign-up to turn it off.

 

Thanks Paul

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Emma_C
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Message 5 of 16
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Re: Please turn voicemail off

Hi Paulies, 

Thanks for your post and welcome to our community. 

I'm very sorry that Voicemail wasn't switched off when you signed up, this isn't good. 

We can certainly help with this from here, we'll just need to pop you a personal message first and grab some details. 

I'll do this now and I look forward to hearing back from you soon. 

Emma_C - Forum Team
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Frazer_by_sea
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Message 6 of 16
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Re: Please turn voicemail off

I would be grateful if you could turn my voicemail off as well please. If you do this will I be able to use the *21* call divert feature?

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Hollie_B
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Message 7 of 16
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Re: Please turn voicemail off

Hi there @Frazer_by_sea 

 

Welcome to the community and thank you for your post. I'll be able to help you with this - I'll pop you a private message now to take some details 🙂 

 

Thanks, 

 

 

Hollie - Forum Team


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Hollie_B
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Message 8 of 16
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Re: Please turn voicemail off

Thanks for that @Frazer_by_sea 

 

I've been able to pass security and get the voicemail feature removed for you. Please can you check if it's been successful?  The Call Divert feature should still work for you. 

 

Thanks, 

 

 

Hollie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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mx52416
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Message 9 of 16
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Re: Please turn voicemail off

Hi there, can you also turn off voicemail for my account. 

Thanks

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David_Bn
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Message 10 of 16
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Re: Please turn voicemail off

Good Morning mx52416,

 

I'd be happy to assist you on this matter.

 

Check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

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