Please call later

[lm11]

I have been monitoring my home phone answer-machine for an urgent call coming in however I have just discovered that Virgin Media has installed a message saying please call later. How do I turn this off? 

[Vikki_M]

Hi lm11

Thank you for your post and welcome to our community.

Just to clarify please, is this message being heard if the call is not answered instead of going to a voicemail service?

Please pop back to us when you can. 

[lm11]

Yes this is the recorded message after 5 rings. 

[Carley_S]

Thank you for confirming this @lm11 

Do you have a 3rd party answering machine or are you using the Virgin Media voicemail service on your landline? 

[lm11]

Think I’ve fixed it. Thank you for your help. 

[Carley_S]

Great, glad to hear that you've been able to resolve this @lm11 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

[Client62]

By turning the ringer on the home phone ?