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Lisa-m-evans87
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Phoning landline problems

Since I joined I’ve had problems phoning my landline with my Vodafone mobile every other call can come in but not Vodafone I need to be able to ring home as I have a vulnerable elderly man I need to ring occasionally, I’ve read some of the questions and some say it’s porting issue when moved from sky 

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David_Bn
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Re: Phoning landline problems

Good Morning Lisa-m-evans87,

 

Thanks for your message on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having issues with calling your home number from your Vodafone mobile.

 

Can you tell me if you've discuss the porting of the landline number with Sky at all? Can you also advise me if any other Vodafone mobile phones struggle to connect to your landline service, or is it just yours?

 

Kindest regards,

 

David_Bn

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Lisa-m-evans87
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Re: Phoning landline problems

Hi yes all Vodafone’s not working no I haven’t spoken to sky 

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David_Bn
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Re: Phoning landline problems

Thanks for coming back to me Lisa-m-evans87,

 

I've been working with a colleague in our Telco department who I've reported this to and they will seek to resolve this with the assistance of Sky.

 

We will seek to be in touch with you in the next 24 hours with an update

 

Please update me via the thread when this comes through to you

 

Kindest regards,

 

David_Bn

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Lisa-m-evans87
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Re: Phoning landline problems

Brilliant thank you 

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David_Bn
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Re: Phoning landline problems

Good Afternoon Lisa-m-evans87,

 

Can you please advise me if our team have been able to get in touch with you since my last post yesterday?

 

Kindest regards,

 

David_Bn

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Lisa-m-evans87
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Re: Phoning landline problems

Thank you it’s now all sorted 

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Emily_G
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Re: Phoning landline problems

Glad to hear it's all been sorted for you.

 

If you need any further assistance please don't hesitate to get back in touch with the community.

 

Thanks, Emily.

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