Virgin Media Community

[Lisa-m-evans87]

Since I joined I’ve had problems phoning my landline with my Vodafone mobile every other call can come in but not Vodafone I need to be able to ring home as I have a vulnerable elderly man I need to ring occasionally, I’ve read some of the questions and some say it’s porting issue when moved from sky 

[David_Bn]

Good Morning Lisa-m-evans87,

Thanks for your message on our Community Forums and a very warm welcome to you!

Sorry to see you've been having issues with calling your home number from your Vodafone mobile.

Can you tell me if you've discuss the porting of the landline number with Sky at all? Can you also advise me if any other Vodafone mobile phones struggle to connect to your landline service, or is it just yours?

Kindest regards,

David_Bn

[Lisa-m-evans87]

Hi yes all Vodafone’s not working no I haven’t spoken to sky 

[David_Bn]

Thanks for coming back to me Lisa-m-evans87,

I've been working with a colleague in our Telco department who I've reported this to and they will seek to resolve this with the assistance of Sky.

We will seek to be in touch with you in the next 24 hours with an update

Please update me via the thread when this comes through to you

Kindest regards,

David_Bn

[Lisa-m-evans87]

Brilliant thank you 

[David_Bn]

Good Afternoon Lisa-m-evans87,

Can you please advise me if our team have been able to get in touch with you since my last post yesterday?

Kindest regards,

David_Bn

[Lisa-m-evans87]

Thank you it’s now all sorted 

[Emily_G]

Glad to hear it's all been sorted for you.

If you need any further assistance please don't hesitate to get back in touch with the community.

Thanks, Emily.