Virgin Media Community

[Carlymac2001]

My mum has recently just got the upgrade for her virgin phone line through the post and she has misplaced it now calls won't go through to her /out to other people so obviously now needs it . Does anyone know what it is called and how to get a new replacement without ringing as she hasn't the patience to sit waiting for an hour? 

[mpmc]

the phone adaptor? one of these should work, https://smile.amazon.co.uk/Rhinocables%C2%AE-Socket-Telephone-Adaptor-White/dp/B00EVS5UZ2/

HTH

[Ashleigh_C]

Hi there @Carlymac2001

Thank you so much for your first post to our Community Forums and welcome to the team, it's great to have you here! 

I'm so sorry to hear your Mum is missing her adaptor! I'd be happy to take a closer look for you, I'll send you a PM now so we can arrange a replacement.

Please keep an eye out for the purple envelope in the top right corner of the screen alerting you to a new message.

Thank you.