Phoneline stopped working

[ajg141]

Probably due to the pending switchover - but no adapter has been received for my ancient Superhub VMDG 480. Don't use a mobile and don't know how to contact anyone. Can you help please.

[Adri_G]

Thanks for posting on our help forum ajg141.

We're sorry to hear your landline is not working, potentially due to the service change to fibre (switchover).
We'd love to assist further with this, could you please advise if you received any communication from us to confirm the dates this migration will complete in your area?

Also, your hub may need replacement based on what you've said above, this would require an engineer visit to ensure you have the correct set up for both landline and broadband.
We can help out with that too, most likely - no worries.
Please, kindly have a read here and let us know if you wish to go ahead and switch to line via fibre so we can assist you.

[ajg141]

Many thanks for your reply. The only communication I have received recently was a message to say that the system might go down on Friday 18th for work - but I can't recall anything else other than a notification some months ago that Virgin were upgrading to internet phones. I would really appreciate someone  coming to sort all this out as the phone is a medical necessity at the moment. The hub was installed in 2008 and has worked very efficiently since then.

[Alex_RM]

Thanks for getting back to us 🙂

So I can get a few more details from you to help I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm

[ajg141]

Responded to the pm -is there any further progress please?

[Adri_G]

Thanks for letting us know, ajg141. 
Please, expect our response to your private message soon and our apologies if this has taken longer to respond.

Let us know if you need anything else in the meantime.
Regards,

[ajg141]

Many thanks Adri

[Adri_G]

No problems, thank you for your patience 🙂 ^AG

[ajg141]

Managed a long phone call today from another phone and have a date for an engineer to visit. Problem seems to have been caused by a miscommunication. Very many thanks for your help.

[Steven_L]

Thanks for coming back to us with your update @ajg141. I'm glad that you have been able to get an engineer visit booked in. Please do let us know how it goes.

Regards,

Steven_L