Please could someone help me, I have been messed around by your bot system for the last hours and I am getting nowhere, I have returned from Holiday to find my phoneline not working, I have searched on google and apparently I should of received some kind of adaptor? Any chance I can use the phoneline I am paying for at some point?
Thank you for your post and welcome to our community forums. We're here to help.
I am so sorry to hear that you didn't receive an adapter along with the switchover info, this should've arrived in the post. I'm going to send you a private message in a few moments so we can take some extra details and get this sorted out for you. Please respond to this when you can.
Thank you for reaching out on private message so that we could take a closer look into this for you. As we discussed, we've now arranged for an adapter to be sent to you address which will arrive within a few working days.
Please do let us know how you get on and if you need any further assistance.