Phoneline not working, no adaptor received

[Davidc1971]

Hi,

Please could someone help me, I have been messed around by your bot system for the last hours and I am getting nowhere, I have returned from Holiday to find my phoneline not working, I have searched on google and apparently I should of received some kind of adaptor? Any chance I can use the phoneline I am paying for at some point?

Thanks

David 

[Zach_R]

Hi @Davidc1971,

Thank you for your post and welcome to our community forums. We're here to help.

I am so sorry to hear that you didn't receive an adapter along with the switchover info, this should've arrived in the post. I'm going to send you a private message in a few moments so we can take some extra details and get this sorted out for you. Please respond to this when you can.

Thanks,
 

[Davidc1971]

I have replied but with No response, what do I need to do to get someone to help me...?

[Zach_R]

Hi @Davidc1971,

Thank you for reaching out on private message so that we could take a closer look into this for you. As we discussed, we've now arranged for an adapter to be sent to you address which will arrive within a few working days.

Please do let us know how you get on and if you need any further assistance.

Thanks,