Virgin Media Community

[Kaff55]

Hi

i have a problem on my home phone - I’ve been unable to contact VM customer services as the wait time is always an hour+.

when I make or receive a call after 90 seconds of speaking the engaged signal can be heard on the line making talking to a person impossible!

help!

[Zak_M · Accepted solution]

Good afternoon. 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your services.

Are you able to let me know, how your landline connected? Is it via the traditional wall socket or via the hub? 

Kind regards,

Zak_M 

[Kaff55]

Hi

Its via a wall socket I think, not sure as my son connected up all the things for me (can you tell I’m a bit of a technophobe)!

[Zak_M]

No problem at all. 

I am able to help you by running some checks from our end. 

I will pop you over a privet message, you will be able to find this in the purple envelope on the top right of the screen. 

Kind regards,

Zak_M