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Kaz66
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Phone

I upgraded to new hub4 on Friday phone not working.please can you help 

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Emma_C
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Re: Phone

Hi Kaz66, 

Thanks for your post and welcome to our community. 

Really sorry that your landline isn't working since getting a new hub, this isn't good. 

I've had a look from the back end of things from here and it's all looking good. 

Can you advise what is happening exactly?

Is your landline plugged it the back of the hub? 

Keep us posted. 

Emma_C - Forum Team
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Kaz66
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Re: Phone

Yes we have put it in right.there is no dialling tone 

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Emma_C
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Re: Phone

Thanks. 

Is this when you're trying to call out? 

What happens when somebody tries to call you? 

Emma_C - Forum Team
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Kaz66
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Message 5 of 17
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Re: Phone

Can’t receive  or make calls no dialling tone just no noise 

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Kaz66
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Re: Phone

The phones not ringing out or receiving calls...on router settings the telephony part has disabled next to it in brackets...we do have a phone package..it worked on the hub 3.0 but since we got the 4.0 it’s stopped...is it possible we need to activate the line we also tried a different DSL cable and that didn’t work.

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Emma_C
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Re: Phone

Thanks Kaz66, 

Looks like you've spoken to the team this morning. 

What was advised? 

Do you still need help from here? 

Let us know. 

Emma_C - Forum Team
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Kaz66
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Message 8 of 17
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Re: Phone

No waiting for technical team get in touch 

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Emma_C
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Re: Phone

Did they say how long? 

 

If it's not sorted itself out for over 48 hours I think we're going to need to book a tech visit. 

Let me know and if you don't hear back then I'll book the visit from here. 

Emma_C - Forum Team
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Kaz66
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Re: Phone

Ok I will thanks 

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