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DebiB
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Phone won’t ring

Had virgin hub installed with home phone 2 days ago. I can ring out and receive calls but phone won’t ring. There is no ringer off button and I have checked volume is on.

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jb66
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Re: Phone won’t ring

Is it a really old phone? 

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DebiB
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Re: Phone won’t ring

It is fairly old but it has touch tone keys and I can use it to call out, and I can receive a call. It just won’t ring.

 

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jb66
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Re: Phone won’t ring

Some really old phones need a capacitor to ring. Do you have an old adsl filter you can plug into the hub from your old provider to test? 

DebiB
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Re: Phone won’t ring

Thank you very much for your help - this has now sorted the problem.
I wasn’t hopeful having seen other people raising the same issue but this works perfectly.
Thanks again.

Lisa_CC
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Re: Phone won’t ring

Pleased to hear it's been resolved DebiB following @jb66's advice. Do let us know if you have anymore issues so we can help.

 

Thanks,

 

Lisa

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