Phone upgrade

[Yerfdog142]

I cannot place my phone and hub together to plug in the cable Virgin sent me. I’ve tried to book an engineer. I’ve searched online but cannot see how to book an engineer and when I ring the 0345 number all I get is pre-recorded messages that do not give an option to call an engineer.

[Reece_MH]

Hi Yerfdog142,

Thanks for your post, and a warm welcome back to our Community Forums.

I'm sorry to hear you're having some trouble getting in touch. I'm going to send you a private message so we can look into booking a Technician to take a look at things for you.

Please look out for my message in the purple envelope, in the top-right of the Forums.

Thanks,