Menu
Reply
AYM
  • 8
  • 0
  • 0
Joining in
640 Views
Message 1 of 17
Flag for a moderator

Phone troubles

Phone suddenly went dead on Monday 26th - definitely not our equipment. Contacted Virgin twice now over past 3 days but no luck getting any actual information as to what is going on and their promises of resolution have come to nothing. The website still indicates that  all is well and texts from Virgin also say this but still no phone! Tried to text HELP but that just sends us back to the phone number we have been using to contact Virgin. Our frustration is growing exponentially. HELP! We need our landline.

0 Kudos
Reply
Zoie_P
  • 4.44K
  • 184
  • 349
Forum Team
Forum Team
610 Views
Message 2 of 17
Flag for a moderator

Re: Phone troubles

Hi AYM,

Welcome to our forums and thank you for your post 🙂 
I am sorry to hear you are having issues with your landline, I have located your account and can see you are affected by an outage that has affected your landline, the estimated fix date is 29 JUL 2021 14:00.

Keep us posted from your end and if it is still not fixed after the fixed date we can take a look 🙂
Zoie

0 Kudos
Reply
AYM
  • 8
  • 0
  • 0
Joining in
598 Views
Message 3 of 17
Flag for a moderator

Re: Phone troubles

Hello, I have just received another text from Virgin saying the outage is fixed, the 3rd in as many days, but the phone still has no dial tone and when it is rung it has a constant busy tone. I would very much welcome help/advice on how to ensure this problem is actually resolved. Many thanks.

 

0 Kudos
Reply
Zoie_P
  • 4.44K
  • 184
  • 349
Forum Team
Forum Team
591 Views
Message 4 of 17
Flag for a moderator

Re: Phone troubles

Hi AYM, 

I am sorry I know this can be frustrating, I have checked and it advised your landline is still having issues due to the outage, 

 

Zoie

0 Kudos
Reply
AYM
  • 8
  • 0
  • 0
Joining in
569 Views
Message 5 of 17
Flag for a moderator

Re: Phone troubles

Thank you for letting me know; perhaps tomorrow will bring better news. 

0 Kudos
Reply
Martin_N
  • 7.61K
  • 326
  • 478
Forum Team
Forum Team
553 Views
Message 6 of 17
Flag for a moderator

Re: Phone troubles

You're welcome AYM. Please do reach out whenever you wish for an update. 

 

^Martin

0 Kudos
Reply
AYM
  • 8
  • 0
  • 0
Joining in
543 Views
Message 7 of 17
Flag for a moderator

Re: Phone troubles

Hello again, another full day and still no phone and no idea if/when it might be resolved? An update and a way forward on this matter would be very much appreciated. Thank you.

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 545
Forum Team (Retired)
Forum Team (Retired)
538 Views
Message 8 of 17
Flag for a moderator

Re: Phone troubles

Really sorry to hear that you are still without service @AYM.

 

Is your connected via the the hub?

 

Kind regards,

Zak_M

0 Kudos
Reply
AYM
  • 8
  • 0
  • 0
Joining in
532 Views
Message 9 of 17
Flag for a moderator

Re: Phone troubles

Hello, no we are connected via the phone jack, always have been. 

0 Kudos
Reply
Zach_R
  • 3.45K
  • 115
  • 241
Forum Team
Forum Team
527 Views
Message 10 of 17
Flag for a moderator

Re: Phone troubles

Hi @AYM,

Do you have any other sockets and/or handsets in the home that you can test so we can narrow down if this is an equipment related issue or not?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply