Phone suddenly went dead on Monday 26th - definitely not our equipment. Contacted Virgin twice now over past 3 days but no luck getting any actual information as to what is going on and their promises of resolution have come to nothing. The website still indicates that all is well and texts from Virgin also say this but still no phone! Tried to text HELP but that just sends us back to the phone number we have been using to contact Virgin. Our frustration is growing exponentially. HELP! We need our landline.
Welcome to our forums and thank you for your post 🙂
I am sorry to hear you are having issues with your landline, I have located your account and can see you are affected by an outage that has affected your landline, the estimated fix date is 29 JUL 2021 14:00.
Keep us posted from your end and if it is still not fixed after the fixed date we can take a look 🙂
Hello, I have just received another text from Virgin saying the outage is fixed, the 3rd in as many days, but the phone still has no dial tone and when it is rung it has a constant busy tone. I would very much welcome help/advice on how to ensure this problem is actually resolved. Many thanks.