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Terry19-70
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Phone to Hub4 connection

My landline phone socket isn’t working since I switched from Virgin to BT then immediately back to Virgin. Tried many times by phone and online over last 3 weeks to get Virgin to sort it. I think if I connect the phone to the Hub 4, which is working, that might sort it. But I need an adapter or a cable with a different end at the Hub to do that. What’s the technical name for the adapter or cable? And where do I get one?

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stabilo00
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Re: Phone to Hub4 connection

The lead is RJ11 to RJ11 or you could use a RJ45 to RJ11 adapter. Plenty of both on ebay / amazon
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goslow
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Re: Phone to Hub4 connection


@stabilo00 wrote:
The lead is RJ11 to RJ11 or you could use a RJ45 to RJ11 adapter. Plenty of both on ebay / amazon

RJ11 plug to BT socket adapter

The VM forum team have arranged for a passing technician to drop one off many times in the past.

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Alex_RM
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Re: Phone to Hub4 connection

Hi Terry19-70,

 

Thanks for posting and welcome to  our community 🙂

 

I'm sorry to hear you've had some issues with the landline, I've been able to locate your account using your forum details and can see you've spoke with an agent, and the phone issue is being looked into.

 

We'll have it resolved as soon as possible.

 

Alex_Rm

 

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