My landline phone socket isn’t working since I switched from Virgin to BT then immediately back to Virgin. Tried many times by phone and online over last 3 weeks to get Virgin to sort it. I think if I connect the phone to the Hub 4, which is working, that might sort it. But I need an adapter or a cable with a different end at the Hub to do that. What’s the technical name for the adapter or cable? And where do I get one?
I'm sorry to hear you've had some issues with the landline, I've been able to locate your account using your forum details and can see you've spoke with an agent, and the phone issue is being looked into.