on 17-08-2023 12:48
I’ve just accepted the switchover request by text but my hub is in the upstairs bedroom but my landline is downstairs. I will need an extension cable to connect my phone to my hub. I doubt I need a technician but I will require an extended cable. Can you help with this as I’m sick of the waiting in the phone !!
on 17-08-2023 13:04
Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.
VM should offer to do this free of charge for you as part of the switchover process.
Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)
Refer here
https://www.virginmedia.com/help/landline/switchover
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
Alternatively, a cordless phone system allows you to use phones around the home with no wiring modifications or disruption. Plug the cordless base station into the VM hub and use the cordless satellite phones around your home as required. If you already have a cordless system, you may be able to add in another cordless satellite phone to the existing setup as/if required. If you needed to buy a cordless phone system, to avoid any rewiring work, this would be at a cost to you
on 17-08-2023 13:11
Hi @edwards2402
Thanks for posting and welcome to the community.
As Goslow has perfectly articulated, this is something we can send a tech out for.
I'll send you a PM now to assist further.
Best wishes.
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on 17-08-2023 14:28
Consider using cordless phones & break free from the 1980s phone sockets !