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Phone switch over

lukehart73
Joining in

on ‎13-01-2023 14:03

I've received an email saying that I need a technician visit to connect my home phone to a new WiFi hub. Is this just because I've currently got multiple phone sockets, possibly installed by VM for a previous owner, which I no longer really need? Alternatively is it because a new WiFi hub is required, which I'm sure I've replaced in the past?

I've tried ringing 150 but have been unable to find any suitable entries in the phone tree.

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2 REPLIES 2

goslow
Legend

on ‎13-01-2023 14:09

@lukehart73 wrote:

I've received an email saying that I need a technician visit to connect my home phone to a new WiFi hub. Is this just because I've currently got multiple phone sockets, possibly installed by VM for a previous owner, which I no longer really need? Alternatively is it because a new WiFi hub is required, which I'm sure I've replaced in the past?

I've tried ringing 150 but have been unable to find any suitable entries in the phone tree.

Older Hubs (before Hub 3) do not have a telephone socket on the back. If you need a replacement hub, you get a technician. Sometimes a tech is sent for other reasons.

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Paul_DN
Forum Team
Forum Team

on ‎13-01-2023 14:13

Hi lukehart73,

Thank you for reaching out to us in our community and welcome, when we complete our Landline Switchover this is generally done by yourself by plugging in the adaptor that we send, we do this Via a technician for the following, the customer has more than 1 Telephone socket, the Router is not near where the phone is, the customer has a lifeline/ alarm attached to the phoneline.

Regards

Paul.

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