Hi @angiepangie79 thanks for your post here in the Community, welcome!
We can certainly arrange this - it's usually subject to a £25 technician charge so this would be applicable.
However, we are changing our landlines over to a 21CV network which means, that your landline is connected directly to your Hub - we'll communicate this to you closer to the time but for more info please see here.
Where is your Hub located, is this located downstairs because if so, it may save you the £25 charge when it comes to the switchover.
Many thanks
Tom_W