Virgin Media Community

[angiepangie79]

I have one phone socket in my bedroom that no longer works. I would like to have the phone downstairs. Would an engineer be able to sort this out?

[Tom_W1]

Hi @angiepangie79 thanks for your post here in the Community, welcome!

We can certainly arrange this - it's usually subject to a £25 technician charge so this would be applicable.

However, we are changing our landlines over to a 21CV network which means, that your landline is connected directly to your Hub - we'll communicate this to you closer to the time but for more info please see here.

Where is your Hub located, is this located downstairs because if so, it may save you the £25 charge when it comes to the switchover.

Many thanks

[angiepangie79]

The hub is upstairs. I connected my Easicom 1000 phone to it but now cannot receive calls😡I don't want to change to a new phone as I love the Easicom. Why do I have to throw away a perfectly good phone.

[Natalie_L]

Thank you for your reply angiepangie79. 

Is the problem only occurring with incoming calls? Are you able to call out without an issue?

[angiepangie79]

Yes I can call out but not receive 👍

[goslow]

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@angiepangie79 wrote:

Yes I can call out but not receive 👍

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Bit confusing to work out what is going on in this topic.

Is it the case that you had a traditional telephone wall socket upstairs in a bedroom that has stopped working (dead line, no calls in/out)?

You have tried connecting your phone into the back of the hub but you can only make outgoing calls with this connection?

[angiepangie79]

The traditional wall socket stopped working over a year ago. I called an engineer this January to fix it but he said they were getting rid of wall sockets in 2025. He fitted a new hub which costed me £25. He left before I tried my Easicom 1000 phone. I can ring out on it but not receive calls. I don't want to get rid of this phone if there is some kind of connection that I can buy to make it compatible. The internet was fitted upstairs because I was renting a room but now that I own the whole house I would like a connection downstairs.

[goslow]

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@angiepangie79 wrote:

The traditional wall socket stopped working over a year ago. I called an engineer this January to fix it but he said they were getting rid of wall sockets in 2025. He fitted a new hub which costed me £25. He left before I tried my Easicom 1000 phone. I can ring out on it but not receive calls. I don't want to get rid of this phone if there is some kind of connection that I can buy to make it compatible. The internet was fitted upstairs because I was renting a room but now that I own the whole house I would like a connection downstairs.

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When you dial in to your landline (from a mobile, say), does the phone show caller ID on screen for the incoming number but the phone makes no ringing noise?

If you pick up and answer the landline when you dial in (from a mobile, say) does the call connect but it is just the ringing from the Easicom 1000 is not present?

[angiepangie79]

It does not show caller I.D. and it just cuts off. I can make outgoing calls though 

[goslow]

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@angiepangie79 wrote:

It does not show caller I.D. and it just cuts off. I can make outgoing calls though 

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What sort of age is the Easicom 1000 phone? Online manuals seem to suggest it is a late 1990's piece of equipment.

Did the VM tech check and test the line via the hub before he left, using his own corded phone?

Have you tried a different phone on the line to see if that works (borrowed from a friend, family member, neighbour etc.)?