Virgin Media Community

[AJSmithUK]

Hello

ive tripped over my landline cable and pulled socket off wall and I have no landline service so I need to get this booked in for a repair thanks anthony

[mpmc]

Use a mobile to call Virgin as it will be faster than waiting for staff on here, there's a free phone number 0800 052 0422, pick option 4 & they should transfer you to faults.

As it's a non-fault, i.e, you did the damage, they'll charge you a £25 call-out fee.

HTH

[Matthew_ML]

Hey AJSmithUK, thank you for reaching out and a warm welcome to the community. I am sorry there has been some damage to your phone socket.

As mentioned by mpmc there would be a charge of £25. However I would be happy to get a tech booked out for you.

Please keep an eye out for the purple envelope as I am going to send you a PM. Thanks

[-tony-]

---

@Matthew_ML wrote:

Hey AJSmithUK, thank you for reaching out and a warm welcome to the community. I am sorry there has been some damage to your phone socket.

As mentioned by mpmc there would be a charge of £25. However I would be happy to get a tech booked out for you.

Please keep an eye out for the purple envelope as I am going to send you a PM. Thanks

---

why is there a non fault call out charge - the phone line does not work - therefor a fault - so it should be free

to the OP - if the forum staff insist on the £25 charge ring it in as a fault using a mobile and keep it simple - just say the land line is not working - they dont need more than that

[AJSmithUK · Accepted solution]

Hi thanks for the help off the forum my issue was fixed today as planned many thanks this thread can be closed now as answered 

[Carley_S]

Thank you for coming back to us and confirming the technician has fix your landline concerns and fault @AJSmithUK. Please let us know if you are having any further questions or concerns. We'll be here to help on the community forums if needed. 

All the best,