My phone rings only once and then stops. This is the 3rd house phone I have used and it is still the same for all three phones purchased. I've tested by ringing the number with my mobile phone and if I can answer the phone quick enough it works normally. I believe this is a line fault. I've tried phoning Virgin several times (with the home phone too as well as mobile) and have not been able to get through. Please help. Thanks.
Thank you for reaching out to us in our community and welcome, I am sorry to hear you haven't been able to contact us to report your phone not working.
I have had a look our end and can see there is a area issue which is a SNR (signal to noise ratio) this shouldn't effect the phone but may do, details below.
Description:533:Low SNR / High UCER on C14B/1-1A1A - Critical Alarms - Status report || You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are present.
Status: We have identified the problem and an engineer is on their way
Date Open:04 JAN 2021 14:27
Estimated end date:11 JAN 2021 14:30
Please give it until this has been resolved, if you are still having issues afterwards we will look back into this for you.
Sorry to hear this is still ongoing however having a look at the switch is showing updated to 10 rings. I'll attempt another reset, are there any 3rd party call-screening or answering services/machines being used?