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Juls2020
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Phone rang, I D unavailable, now line busy and cant hang up.

Phone rang and call said Id unavailable . Herd two long tones then nothing. I hung up and noticed later phone had not disconnected and I have the busy signal when I try to use my phone. Is this a scam and can you help. Tried to check if line fault and it says that part of website is down at moment.

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Zak_M
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Re: Phone rang, I D unavailable, now line busy and cant hang up.

Good morning @Juls2020 

 

Welcome to the forum, thank you for taking the time to reach out to us, 

 

I have used the information provide to us hear to look into things, I have attempted to resolve the fault, please could you try and see if caller ID is now working? 

 

Kind regards,

Zak_M 

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Juls2020
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Re: Phone rang, I D unavailable, now line busy and cant hang up.

Still no dial tone, says line is busy. Green flashing light on phone. Test run on virgin website. No fault found. Booked an engineer so no phone till tomorrow evening 

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Zak_M
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Re: Phone rang, I D unavailable, now line busy and cant hang up.

Thank you for coming back to me. 

 

Have you booked an engineer visit? 

 

Kind regards,

Zak_M 

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Juls2020
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Re: Phone rang, I D unavailable, now line busy and cant hang up.

Yes. For today 

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Ryan_N
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Re: Phone rang, I D unavailable, now line busy and cant hang up.

Has that been already? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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