Phone problem

[stuartian9]

Received a new Hub 3 on saturday. Been unable to use the phone for 2 weeks. Hub never came with a phone cable as stated and phone doesn't work. When i ring it from my mobile it says number not recognized any clues. Help line is a joke. 

[Ashleigh_C]

Hi there @stuartian9

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced this issue with your phone line I'd be happy to take a look via a Private Message. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.