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Tonyuser
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Phone porting

Not ported number to Virgin media. Should have been done 31/12/2020. So now both landlines not working.  Tried ringing,  waiting for half hour at a time , no luck. Webchat just as useless. Advisor picks up a message,  only get few reply a day. They say we are open until 11pm. Don't think they're open a all. Made a formal complaint. Will get addressed in 28 days? Clowns employed for running what was one of the good customer focused companies.  

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Martin_N
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Re: Phone porting

Hi Tonyuser,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue with your port in. 

 

I will private message you so we can look into this further. 

 

^Martin

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