Menu
Reply
rms__7
  • 2
  • 0
  • 0
Joining in
243 Views
Message 1 of 4
Flag for a moderator

Phone porting

I see other people ppl have had number ported after switching.  Have been on phone at least once a week trying to sort it . 

Sky says its virgin virgin says its skys   

When ordered  package I asked to keep same number.  

Spoke to VM advisor who admitted it was virgins fault ( have name and email address ) and it will get sorted . 

I need the number as it's on a uniforms paperwork and sign written van . 

I am getting nowhere fast . 

0 Kudos
Reply
Pawan_P
  • 141
  • 13
  • 20
Forum Team
Forum Team
224 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Phone porting

Hi there my name is Pawan Paul I am a virgin media technician

The easiest way to get a hold of someone is to message our first-line support on our live online chat. They are the best chance of getting someone to fix this issue.

 

If I've helped in any way, please give me Kudos and mark my response as a helpful answer


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
rms__7
  • 2
  • 0
  • 0
Joining in
200 Views
Message 3 of 4
Flag for a moderator

Re: Phone porting

I have spoken to that many people and getting nowhere . When the the guy from Vm says its Vm fault from the start and nothing has been done for 7 weeks   

Still not sorted . 

0 Kudos
Reply
Steven_L
  • 4.62K
  • 338
  • 458
Forum Team
Forum Team
174 Views
Message 4 of 4
Flag for a moderator

Re: Phone porting

Sorry to hear of the issues that you've been having with the porting of your number. 

 

I will need to send a private message over in a few moments, so that we can pass account security and get this looked into further.

 

Regards

Steven_L 

0 Kudos
Reply