This problem seems to be manifesting itself more often again. I called myself six times yesterday and three times the phone rang and three times it didn't.
I watched the landline each time. When it didn't ring, once it briefly showed the number that was calling and the other two times the phone showed nothing.I tried twice today and both times it rang.
Thanks to goslow I have found out about the BNR problem that seems quite common after looking at various forums.
It seems likely that it will be a pain to get fixed
One would think Virgin would be aware of this sort of problem and fix the issue proactively without involving the customer? But I assume I will be in for a world of pain to get this fixed. It just feels likely. I may actually just get rid of the landline if it takes too much effort to fix + I need a connection to mum I can rely on.
A note below from a different forum from one of the lucky few who managed to get this sort of problem fixed. But it took too long for my circumstance.
If the engineers have given the cable pair a clean bill of health ( no partial short, battery, earth type issues ) have they moved you onto a different line circuit in the exchange. Your ‘line’ will probably be connected to a System X ( H/W Conc ) or System Y LIC, line circuit and these are getting pretty long in the tooth, there are some age related common issues ( like BNR , bell not ringing ) where the System Y line circuit doesn’t send ringing current to the called line , but the caller hears ‘ringtone’, the fix requires the line to be re-jumpered onto a different line circuit and the number re-provisioned onto that new line circuit in software. I’m not sure ringtrip is as common as BNR, but your issue could be a combination of your individual line characteristics, a borderline faulty line circuit and your cordless phone in combination produce the fault , swapping the phone to a simple corded one, changes the line characteristics, possibly only a small difference but enough for the line circuit to operate satisfactorily.
If you still have the fault open, next time and or an engineer visits suggest they swap you onto a different line circuit in the exchange
A quick follow up: reported the fault and once again and asked if the engineer could phone me before he attended our home. Engineer duly phoned and I was able to inform him of your suggestions. Instead of coming to us he went to the exchange and would you believe it after 7 weeks and three engineer visits the fault was finally fixed within an hour.