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craftwithus
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Phone only rings in once, but caller still hears rings

Our phone has just started to ring once only. The caller still hears the ring tone, but we cannot hear a thing at base. tried a new phone, same problem, so what is going on ?

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Beth_G
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Re: Phone only rings in once, but caller still hears rings

Hi craftwithus,

 

Thanks for posting and welcome to the community! I'm sorry to hear you're having some problems with incoming calls to your landline, and for our delay in getting back to you from here.

 

Have you been able to get any help with this since posting?

 

If not, can you please tell me if all the calls you receive have this ring trip issue and if you're able to make outgoing calls okay?

 

Thanks 🙂

 

Beth

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craftwithus
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Re: Phone only rings in once, but caller still hears rings

The box was replaced as faulty, all ok now.

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Beth_G
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Re: Phone only rings in once, but caller still hears rings

Thanks for coming back craftwithus, that's great news 🙂

 

Do let us know if you need anything else from us and we'll be more than happy to help.

 

Enjoy the rest of your day.

 

Beth

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