Virgin Media Community

[LauraF94]

I’m also having this issue. Transferred from Virgin within the same home (moved into my mums old house) to virgin and wanted to keep the number. It’s been 2 weeks still not reverted to the old number. Help please!

[MOD EDIT: Post split to create own thread]

[Ashleigh_C]

Hi there @LauraF94 

Thank you so much for your first post to our community forums and welcome to the team, it's great to have you here. 

I am so sorry that you have faced this issue with your recent move and number port. 

Can I ask if you were given a date for the number port to be completed? Can I also ask if you have been able to check that the number is still active? 

Just to clarify was the account with us that the number is being ported from? 

[LauraF94]

Hiya!

No, I was not given a date but in the instructions it said it can take up to 10 days for a number to be pulled over. It’s now been over 2 weeks. 

The number was a Virgin number in the same house (we moved into my mums old house and she was the previous account holder for the same address) and when I try to call it it says this number is not recognised! 

Many thanks

Laura

[Ashleigh_C]

Thank you for clarifying for us @LauraF94. I'd be happy to take a closer look into this with you via a PM. 

I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.