Phone not working

[RichP11]

Landline switched to hub last month, initially worked. Now the phone is saying "check landline" and is not working. Have tried rebooting hub and plugging/unplugging cable into both phone ports. Sometimes phone connects but dialling tone is very crackly and calls still cannot be made or received and then it just goes dead again and the check line message reappears. All other services are working fine. No reported faults in our area. Any help please?

[Matthew_ML]

Hey RichP11, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

I am going to send you a PM so we can look into this for you.

[Matthew_ML]

Glad we have managed to get this resolved for you 🙂 

[Stepples]

Hi, 

I'm having a similar issue after switching to Hub 5 from 4, what resolved it?

Thanks!

[Kath_F]

Hi Stepples, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ 

I've just replied to your thread here: Landline worked on Hub 4.0, not working on new Hub 5.0

Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

Have a look at my reply on the other thread and stick with that one so we keep all the information in one place. 

Thanks, 

[RichP11]

Hi Stepples, VM have arranged for a technician to visit tomorrow to try and fix this problem - so no resolution yet but hopefully soon!

[Matthew_ML]

Please do keep us updated on how this visit goes 🙂

[RichP11]

Hi Forum Team, I've sent you another pm connected to this.

[Matthew_ML]

No problem I will get to you soon 🙂 

[RichP11]

Thanks for all of your help Matt, hopefully all sorted now 😊